1. Data controller
The data controller is Greek Chatbot, established in Athens, Greece. You can contact us via email at hello@greekchatbot.gr regarding any privacy-related questions.
2. Types of data we collect
Depending on how you interact with us, we may process the following categories of personal data:
- Basic contact details (such as name, email, phone number) provided via website forms.
- Facebook public profile information and message content sent through our Messenger chatbot.
- Technical and usage data (such as IP address, browser type, pages visited, timestamps), collected through cookies or similar technologies.
3. Purposes and legal bases
Greek Chatbot uses personal data for purposes such as:
- Responding to your inquiries and providing customer support.
- Operating and improving our Messenger chatbot and website.
- Sending important service-related communications.
- Complying with legal obligations under applicable EU and Greek law.
The main legal bases under the GDPR include your consent, performance of a contract or pre-contractual steps, our legitimate interests in operating and securing our services, and compliance with legal obligations.
4. Data sharing and international transfers
We may share personal data with service providers that assist us with hosting, analytics, customer support and communication tools, always subject to appropriate contractual safeguards.
Where data is transferred outside the European Economic Area, we seek to ensure an adequate level of protection, for example by using standard contractual clauses or ensuring the recipient is in a country with an adequacy decision.
5. Data retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations.
After the relevant retention period expires, we will delete or anonymize personal data in a secure manner.
6. Your rights
Under the GDPR and Greek data protection law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to certain processing or ask us to restrict processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the competent data protection authority.
To exercise these rights, please contact us at hello@greekchatbot.gr and clearly describe your request.
7. Cookies and tracking technologies
Our website may use cookies and similar technologies for basic functionality, analytics and to measure the effectiveness of marketing campaigns.
Where required by law, we will ask for your consent before placing non-essential cookies and provide options to manage your preferences.
8. Security
Greek Chatbot implements reasonable technical and organizational measures to help protect personal data from unauthorized access, loss or misuse.
However, no online service can guarantee absolute security, so you should also take care to protect your own login credentials and devices.
9. Third-party services
Our services rely on platforms such as Meta (Facebook Messenger) and other third-party tools, which have their own privacy policies and terms of use.
We encourage you to review the privacy information provided by these third parties to understand how they process data.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices.
The updated version will be published on this page with a new “Last updated” date. Continued use of our services after changes take effect means you accept the updated policy.